Shipping Time: Different item may have different shipping time frame, please go to the item page and click the "Shipping Info" tab to check the shipping time for each item .

Express Services - Please email us at support@waitingroomtoysnfurniture.com for an express shipping quote.

International orders: We DO NOT ship our products out side of USA.
 

For items damaged during shipping, please contact us immediately (No later than 2 days of the delivery date) for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging.

Refused Shipments: Please note that any shipment Refused, unless authorized by us, will be subject to a 20% restock fee plus the original shipping cost.

Cancellation Policy: If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the order has already been processed or shipped, please follow our Return Policy.

Returns

If you are not completely satisfied with your purchase for any reason, you may return the item within 10 days of the delivery date.  please follow the following return policy for a refund or exchange.

Return Authorization:  Please e-mail us at support@waitingroomtoysnfurniture.com  Include the Order Date, Product name, Reason for Return, your Name, Address and Telephone Number to receive authorization . Please Do Not ship any products until you receive an e-mail with return instructions! As different products will need to be returned to different warehouses and manufacturers. Unauthorized returns will NOT be accepted.  

All items must be returned freight prepaid within 10 days of the delivery date in the new, unused condition and in the original box with all parts, accessories and documentations . We recommend to ship your returns via insured mail for protection against loss or damage. If the returned merchandise is damaged by you or during return transport and/or incomplete or not resalable, we will not be able to accept the return or issue a refund.

Restocking Fee: There is a 15% restocking fee for all returns unless the products arrived damaged or defective.

The original shipping cost is not refundable. If the item was subject to free shipping, the actual shipping cost will be deducted from your refund.  We will refund you your purchase price minus the original shipping costs and any applicable restocking fee.

Items that can't be returned:

• Personalized item (s) can not be returned.
• After 10 days of the delivery date, we are not able to accept any return , we will assist you to contact the manufacturer for warranty repair or replacement.

If you have any further questions, please Contact  Us